FAQ'S


Why is a Triathlon Wetsuit better than a standard wetsuit? 
A Zone3 Vision Wetsuit is designed for swimming and unlike a regular swimsuit it’s made of Neoprene, and similar materials, which exert a much lower “drag” in the water. The flexibility around the arms is incredible and will not impede your movement, but it also fits extremely closely! The swimmer glides much better, almost as though the water were a native environment and it makes a real difference to your swimming speed.

When is the wetsuit hire season?
You can hire your suits today, with all suits needing to be returned by October 1st 2017 for season hire. So hire your suit now to get the most value for your money. Any suits not returned by 1st October 2017 will be charged the post season purchase charge of £120 (exc. VAT).

How do I know what size I am? And should I get a male or female Wetsuit?
You can use our sizing chart under our Size Guide tab. Use the size you would normally do when buying clothes.

When will I receive my Wetsuit? 
We aim to deliver your wetsuit to you within 10 working days of placing the order. International delivery of items may take an additional 14 days. It is your responsibility to ensure that someone is at the shipping address on the day of delivery to sign for your wetsuit. If you’re often not at home during the week, then why not get it sent to your work?

How do I get in contact with Customer Services? 
You can email Zone 3 at hire@racezone3.com 

Can I change my size once I have hired the Wetsuit? 
Yes of course, but if you’re not used to triathlon wetsuits then you will probably find it uncomfortably tight when you put one on, as they are not like other wetsuits. Also please just bear in mind that the wetsuit will give once you’re in the water. If you still wish to change the size then please email Zone3 at hire@racezone3.com to re-arrange a new size and you’ll need to pay the delivery fee again. The replacement will not be issued until the original wetsuit has been received back and payment for delivery has cleared. For full details please refer to our Terms and Conditions.

My Wetsuit has arrived and it’s damaged, what should I do? 
Whilst we take every care in checking our suits are in a good working condition, if you feel that you have been delivered a damaged product and wish to exchange it, please contact us within 7 days of receipt by emailing hire@racezone3.com to notify us and we will arrange for your suit to be exchanged. If no replacement is available, you will be refunded in full. For full details please refer to our Terms and Conditions.

How do I care for my Wetsuit? 
Taking care of your Wetsuit is highly advised, as you may be charged if it’s damaged. Please visit our Care Advice tab for further information.

How do I put on / take off my Wetsuit? 
Please visit our Care Advice tab for full information and top tips!

What should I wear under my Wetsuit? 
You’re best to wear whatever you will complete the rest of the race in. Remember nudity in the transition area will result in disqualification! Race in any clothing you feel comfortable in, most people will wear cycling shorts or a swim costume which they’ll keep on for the duration of the race. Everything will dry very quickly once you start the cycle.

Can you recommend any open water events?
Yes, please click here to see our recommended triathlons.

I’ve hired a Wetsuit but can I buy it?
Yes, that’s absolutely fine! You just need to contact us Zone3 at hire@racezone3.com and we can take the additional balance of £120.00 for the wetsuit. 

When should I return my Wetsuit by? 
You need to return your wetsuit by the 1st October 2017.

What happens if I don’t return the Wetsuit by the deadline? 
You will be required to pay the additional fee of purchasing the wetsuit, £120.00 (exc. VAT). For full details please refer to our Terms and Conditions.

I’ve damaged my Wetsuit, what should I do? 
Unfortunately if you damage the wetsuit you will be required to pay the full cost of the wetsuit, £120.00. For full details please refer to our Terms and Conditions.

Is there anything I should do before I return the Wetsuit?
Please refer to our Care Advice tab on how to prepare and pack the Wetsuit. Details on postage and what to send can be found under our Returns section.

If you have any further questions please email 
hire@racezone3.com